CentralSquare CAD

When a 9-1-1 call lights up the console, every click matters. With CentralSquare CAD, intake starts by capturing caller details, validating the address through geospatial search, or—if the caller can’t describe the spot—sending a one-tap text that returns precise GPS from their phone. The map locks onto the point, nearby hazards and points of interest appear, and ETAs reflect live traffic and closures. The system proposes the best units based on availability, proximity, skills, and SOPs. You confirm with a hotkey, push routes to mobiles, and receive automatic status updates with no extra radio traffic.

Whether your center supports police, fire, and EMS together or coordinates with neighboring jurisdictions, shared incidents keep everyone aligned. Deploy on local servers or in the cloud, then tie in AVL, radios, station alerting, and records systems. Mutual-aid rules, cross-staffing logic, and coverage areas are configurable, so the right mix of resources is suggested without manual searching. Geofenced alerts flag jurisdiction boundaries and special zones. Dispatchers can patch talkgroups, attach preplans, and send synchronized updates that reach field units and partner agencies at the same time.

In the field, crews see turn-by-turn directions, hydrants, access points, Knox box notes, and floor plans on a GIS-centric map. Officers manage staging, perimeters, and assignments from a live unit board that mirrors console activity. Touch-screen status changes reduce radio load, while breadcrumb trails and search grids help coordinate searches. Rural responses benefit from cached maps and offline routing; when connectivity returns, the timeline reconciles automatically, giving supervisors a complete record without extra data entry. A text-to-locate tool helps find disoriented or lost callers fast—send a link, receive coordinates, and navigate directly to them.

Supervisors monitor performance on live dashboards—queue times, turnout, travel, and coverage gaps—then use timeline playback to review choices and refine run cards. After-action reviews show who was sent, when they arrived, and which route they took, with exports for QA and compliance. Administrators adjust response plans, geographies, and recommendation rules in minutes, test in a sandbox, and publish without taking consoles down. Role-based access, audit trails, backups, and failover keep operations steady through outages and surges, while zero-downtime updates let IT improve the system without interrupting service.